• Analyzed and tracked financial metrics across 34 properties, including monthly costs and vendor category data, utilizing Excel to provide critical insights that streamlined decision-making for a key vendor acquisition.
• Designed and maintained interactive data visualization dashboards (e.g., in Power BI) to present financial trends and operational insights, significantly enhancing reporting clarity and directly supporting strategic planning initiatives.
• Managed end-to-end financial reporting for vendo spending and payroll, identifying and rectifying inconsistencies to improve data accuracy and optimize financial operations.
• Initiated and implemented new organizational systems to streamline operational workflows, driving a quantifiable 15% increase in team productivity.
• Managed critical daily operations, implementing process improvements that ensured efficient workflow and facilitated effective cross-functional team communication.

• Performed comprehensive security audits across 15,000+ sq. ft. of retail and stockroom space, utilizing data analysis to identify systemic vulnerabilites and contributing to a 20% reduction in internal theft.
• Systematically documented and analyzed 100+ security incidents, maintaining meticulous records to ensure compliance with corporate and legal reporting standards, and support post-incident analysis.

• Delivered high-quality customer service, resolvin an average of 25+ daily inquiries, which helped maintain a 95% customer satisfaction rate.
• Fostered strong teamwork and communication to uphold operational continuity and safety during peak hours.

This project supported a real estate firm managing 34 NYC residential buildings. The goal was to centralize operational cost data (vendor expenses, labor hours, and building-level costs) into clear dashboards for improved budgeting and decision-making.

This Power BI dashboard analyzes sales quantity and profitability for the fictitious company “Pirate Plants” to identify trends across different countries and products. It is designed to highlight underperforming regions and guide strategic business decisions by comparing year-to-date performance with the previous year.

This interactive dashboard analyzes British Airways’ customer satisfaction metrics from 2016 to 2023, providing stakeholders with actionable insights into airline performance across multiple dimensions. The analysis encompasses over 1,000 customer reviews and reveals critical patterns in service quality, aircraft performance, and geographical satisfaction distribution.

The Asana Workflow Specialist certification is awarded to individuals who have demonstrated proficiency in optimizing workflows using the Asana platform. This certification signifies an understanding of efficient task management, project organization, and process streamlining within Asana.

The CompTIA Security+ certification is a global certification that validates the baseline skills necessary to perform core security functions and pursue an IT security career. It covers essential principles for network security and risk management, making it a foundational certification for cybersecurity professionals.

The CompTIA Network+ certification validates the skills of IT professionals in managing, maintaining, troubleshooting, installing, and configuring basic computer networks. This certification covers a wide range of networking topics, including network technologies, installation and configuration, media and topologies, management, and security.

CivicSignals is where I make sense of the systems shaping life in New York City. I use data to explore the forces behind everyday experiences from policy and infrastructure to access and equity. This space is about clarity, curiosity, and building a better city through insight.